FAQ'S

Do you deliver throughout New Zealand?
Yes. We offer New Zealand-wide delivery on most products. Rural and offshore locations may have additional freight charges - DELIVERY INFO

Do you install wood burners?
Yes. We can arrange installation through qualified installers in selected areas and help guide you through the process from choosing the fire through to installation. INSTALLATION SERVICES

Do I need council consent for a wood burner?
In many cases, yes. Consent requirements depend on your location and the type of fire being installed. We can help point you in the right direction CONTACT US

How do I know which wood burner is right for my home?
We can help you choose based on the size of your home, layout, insulation, location and heating requirements. CHOOSE THE RIGHT WOODBURNER

Do you sell New Zealand-made fires?
Yes. We specialise in New Zealand-made Woodsman wood fires and Onflame outdoor fires. 

Can I get a quote before buying?
Absolutely. Contact us with a few details about your home or outdoor area and we can help put together the right option and pricing. CONTACT US

Can I buy online?
Yes directly through this website Yourstore.nz. You can also contact us if you would prefer some advice first CONTACT US

What payment options do you offer?
Payment options are shown at checkout and may include card payment and other available payment methods.

- Afterpay
- Visa
- American Express
- Apple pay

What happens if I need to return something?
Returns are handled in accordance with our Return and Refund Policy. Some products, special orders and freighted items may have specific conditions. 

Can I contact you before placing an order?
Definitely. If you have questions about products, installation, delivery or choosing the right fire, contact us and we’ll help. CONTACT US